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Problem
Visual displays are great until you get to scale, at that point you need a way to group the objects you are trying to represent. Plotting a route between two points is also a challenge
Scope
Defined a multi-release phased approach to update merge the System Health and System 360 Views to create a holistic view for an admin of DNA Center
Responsibility
- Wireframing
- Paper Prototyping
- Working with Engineering to build the design
Team
- Zoe Hu
UX Architect - Zach Sankey
Visual Designer - Shyam Srinivasan
Product Manager
Timeline
June-August 2017
for the Design Work
Research
We set out with a few goals based on feedback from user who matched our personas of Network Archtect & Network Admin.
- At Scale topology needs to be legible.
- Issues need to be called out.
- Devices which are similar can be grouped together.
- Need to see how things connect to eachother.
Interviewed the Customer Service Team and
Approach
Phase 1
Create a dashboard with metrics which matter to the Customer Experience team, and ultimately the customers as their deployment stabilizes
Result
Create a dashboard with metrics which matter to the Customer Experience team, and ultimately the customers as their deployment stabilizes
Customer Insights
Create a dashboard with metrics which matter to the Customer Experience team, and ultimately the customers as their deployment stabilizes